PRIVACY POLICY

Privacy Policy & Terms of Use Therapy Nexus

Effective Date: April 17, 2025 | Last Updated: April 17, 2025


Privacy Policy

This Privacy Policy describes how Therapy Nexus ("we," "our," or "us") collects, uses, and protects personal information submitted through our website located at www.therapynexus.com (the "Site") and through our clinical services.

By using our Site or engaging with our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

This policy does not constitute legal advice and does not create an attorney-client relationship. Individuals with specific legal questions are encouraged to consult a qualified attorney.


Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

Personal Identifiers

  • Full name and date of birth
  • Mailing address and email address
  • Phone number (including mobile number if provided for text messaging)

Health & Clinical Information

  • Information relevant to physical therapy, rehabilitation, or injury history that you voluntarily disclose in connection with our services
  • Appointment history and care coordination records

Financial & Billing Information

  • Payment information collected at the time of service
  • Billing correspondence and records

Technical & Usage Data

  • IP address, browser type, and operating system
  • Pages visited, time spent on the Site, and referring URLs
  • Device identifiers and cookies (where applicable)

Communications

  • Messages, inquiries, or feedback submitted through contact forms or email
  • Records of text message opt-in consent where provided


How Information Is Used

We use the information we collect for the following purposes:

  • To schedule, confirm, and manage appointments for physical therapy, orthopedic rehabilitation, running technique analysis, blood flow restriction training, dry needling, manual therapy, golf swing and performance, and other specialty services
  • To deliver and coordinate care, including follow-up and administrative communication
  • To process billing and respond to financial inquiries
  • To send appointment reminders and care-related administrative messages via email or text (where consent has been provided)
  • To respond to questions and communicate with current and prospective clients
  • To maintain accurate clinical and business records
  • To operate, maintain, and improve our Site and service delivery
  • To comply with applicable federal and state laws and regulations

We do not use your personal information for marketing, promotional, or advertising purposes without your explicit consent.


Text Messaging & Mobile Data Compliance

Therapy Nexus may use text messaging (SMS) as a means of care coordination. All text messaging is used exclusively for appointment reminders and administrative and billing communications. We do not use SMS for marketing or promotional purposes.

Opt-In

If you choose to receive text messages from us, you must provide your consent by completing the opt-in checkbox located on our website intake or contact form. By selecting that checkbox, you agree to receive care-coordination text messages at the mobile number you provide.

Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

You may withdraw your consent to receive text messages at any time. Reply STOP to opt out. Reply HELP for help. You may also contact us directly using the contact information at the bottom of this page to request removal from our text messaging list.

Message Frequency

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.


Information Sharing

We do not sell, rent, or trade your personal information to any third party.

We do not share mobile information or text messaging opt-in data with third parties for marketing or promotional purposes under any circumstances.

We may share information only in the following limited circumstances:

  • Service Providers: We may engage trusted third-party vendors (such as scheduling platforms or billing processors) who assist us in operating our business. These vendors are required to maintain confidentiality and are prohibited from using your information for any purpose other than providing services to us.
  • Legal Compliance: We may disclose information when required to do so by law, court order, subpoena, or other lawful governmental process.
  • Protection of Rights: We may disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of our clinic, clients, or the public.

We handle all personal and health-related information in a manner consistent with applicable federal and Texas state healthcare laws and regulations.


Your Rights

Depending on applicable law, you may have the following rights with respect to your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to our legal and clinical record-keeping obligations.
  • Opt-Out of Communications: You may withdraw consent for text messages or other non-essential communications at any time.

To exercise any of these rights, please contact us using the information at the bottom of this page. We will respond to verifiable requests within a reasonable time and as required by applicable law.


Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

While we take data security seriously, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored on our systems. If you have reason to believe your information has been compromised, please contact us immediately.


Terms & Conditions of Use

These Terms & Conditions ("Terms") govern your access to and use of the website located at www.therapynexus.com, operated by Therapy Nexus. By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms do not constitute legal advice. Individuals seeking legal guidance are encouraged to consult a licensed attorney in their jurisdiction.


Use Restrictions

You agree to use this Site only for lawful purposes and in a manner consistent with these Terms. You agree not to:

  • Use the Site in any way that violates applicable local, state, federal, or international law or regulation
  • Transmit unsolicited or unauthorized advertising, promotional material, or spam
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Attempt to gain unauthorized access to any part of the Site, server, or connected systems
  • Interfere with or disrupt the integrity or performance of the Site
  • Harvest or collect personal data from the Site without express written permission
  • Use automated tools (such as bots or scrapers) to access, query, or monitor the Site

We reserve the right to suspend or terminate access to the Site for any user who violates these restrictions.


Intellectual Property

All content on this Site — including but not limited to text, images, graphics, logos, service descriptions, and design elements — is the property of Therapy Nexus or its content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, perform, or create derivative works from any content on this Site without prior written permission from Therapy Nexus.

Nothing in these Terms grants you any license or right to use any trademark, logo, or service mark displayed on the Site without our express written permission.


Third-Party Links

This Site may contain links to third-party websites or resources for informational purposes. These links do not constitute an endorsement, sponsorship, or recommendation of the linked site or its content.

Therapy Nexus has no control over the content, privacy practices, or terms of third-party sites. We are not responsible for any information collected, used, or disclosed by those sites. We encourage you to review the privacy policies and terms of any third-party site you visit.


Termination

We reserve the right, at our sole discretion, to suspend or terminate your access to the Site at any time and without prior notice, including if we believe you have violated these Terms or engaged in conduct that is harmful to our clinic, clients, or other users.

Termination of access does not affect any rights or obligations that arose prior to the termination, nor does it affect any provisions of these Terms that are intended by their nature to survive termination.


Governing Law

These Terms and your use of this Site shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any dispute arising under or relating to these Terms that is not resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas.


Changes to Terms

We reserve the right to update or modify this Privacy Policy and these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this document. We encourage you to review this page periodically to stay informed of any updates.

Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the revised Terms, please discontinue use of the Site.


Contact Information

For questions, concerns, or requests related to this Privacy Policy, these Terms, or your personal information, please contact us:

Therapy Nexus 305 Whitetail Dr San Marcos, TX 78666

Wayne Strube, PT, DPT — (512) 757-7979 Hilary Strube, PT, DPT — (512) 757-7274 Email: info@therapynexus.com Website: www.therapynexus.com



© 2025 Therapy Nexus. All rights reserved.